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Love your customers

  • Love your customers    

  • What are the most common reasons clients leave?    

  • Customer service hack: answer the phone with a smile in your voice    

  • Do what you say you are going to do    

  • Master the paradox of exceeding customer expectations    

  • Under-promise, over-deliver timeframes    

  • How to say ‘no’ to clients without using the ‘no’ word



Read practical insights on workplace know-how and proven tactics and hacks for better relationships, communication and effectiveness at work. Being average at your job is over. Not being interdisciplinary can harm your career. To thrive in a rapidly changing world, managers and teams need to continuously improve their workplace know-how: the art of communication and influence, productivity, sales and service, leading people and creating a conscious workplace culture.

"This wonderful book is loaded with practical, proven methods and techniques you can use immediately."

Brian Tracy, Author of No Excuses! The Power of Self-Discipline.

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