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  • The top 5 complaints of email communication    

  • How to fix 5 common business writing mistakes    

  • Anatomy of a customer-friendly email    

  • The billion-dollar business cost of typos    

  • How to cut wordiness using active voice    

  • Email hack: how to gain cut-through    

  • Don’t hide behind email.

  • Know when to pick up the phone

  • Commas made simple with FANBOYS



Read practical insights on workplace know-how and proven tactics and hacks for better relationships, communication and effectiveness at work. Being average at your job is over. Not being interdisciplinary can harm your career. To thrive in a rapidly changing world, managers and teams need to continuously improve their workplace know-how: the art of communication and influence, productivity, sales and service, leading people and creating a conscious workplace culture.

"This wonderful book is loaded with practical, proven methods and techniques you can use immediately."

Brian Tracy, Author of No Excuses! The Power of Self-Discipline.

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